Karachi Adventist Hospital Reception, Information and Patient Relation Office are located in highly visible are in the main lobby and is equipped with staff who make a good first impression. They are charged with great responsibilities linked to a lasting impact on the hospital's success. they are hospital's first representative that patient or visitor may encounter. They maintain good inter personal skills such as being courteous, Professional, and helpful. While the telephone operator who sits in a relatively quiet area routes screen calls.